Frequently Asked Questions
Frequently Asked Questions
Which payment methods are accepted?
When ordering direct on the website, we accept various cryptocurrencies such as Bitcoin, Ethereum, & USDT. If you'd like to pay with other methods such as Cashapp, you may contact our Signal App customer support admins directly. You must verify with them first.
How long will delivery take?
Delivery timing is presented at checkout and may vary by destination and delivery method.
How secure is shopping in the Online Shop? Is my data protected?
We use secure checkout technology and only use order information to process and support your purchase.
Can I order items from the secret collection?
Yes. Browse the Secret Collection from the Collections menu and complete checkout with an available payment method.
How long after ordering do you ship it out?
Orders are prepared for discreet shipping after payment is confirmed.
Do you provide tracking?
Tracking information is provided when available for the selected delivery method.
What is your refund/reship policy if I did not receive my items?
Contact support with your order ID so the team can review the delivery and next steps.
Why does the tracking update say "label created"?
A label-created status means the shipment information has been generated and is waiting for the carrier scan.
I didn't like my product, can I get a refund?
Contact support before taking action so the team can review your order.
I ordered this flavor, how come I got a different flavor?
Contact support with your order ID and product details so the order can be reviewed.